Dial 911 any time there is a threat to life or property, including fires, smoke, odors of gas or medical emergencies.  It is important to call 911 quickly because the situation can get worse fast.

When Calling 911…

  • Stay Calm. Know your location.  If you don’t know where you are, look for buildings, landmarks and street signs.
  • Answer the dispatcher’s questions. Your answers will help determine the kind of help you need and who should be sent to help.
  • Follow instructions. The dispatcher is trained to explain how to do first aid while help is on the way.

Step by Step

Important steps to remember when faced with an emergency.

Dial 911. Wait for answer.


Stay calm. Describe your emergency.


Be specific. State your exact location.


Don't hang up. Wait for instructions.

Sample Call

When you call 911 during a real emergency, a dispatcher will say the following.
911. What borough are you in? What is your location?


What is your emergency?


What is your name?


Don't hang up. Help is on the way.